Thank you for choosing cookring.cc. We want every customer to have a satisfying shopping experience. Please read the following policy carefully before requesting a return or refund.

I. Return Period

You may submit a return request within 30 days of receiving your item(s).

Return requests for orders exceeding this period will not be accepted, except where otherwise required by law.

II. Return Conditions

Items submitted for return must meet the following requirements:

The item remains unused;
The item is free from scratches, damage, deformation, or other issues caused by handling;
Original packaging, tags, and accessories are retained;
The item’s condition allows for resale.

To ensure hygiene and product quality, jewelry items that have been worn, used, or damaged may not be eligible for return.

III. Non-Returnable Situations

Returns are generally not accepted in the following cases:

Requests submitted after the return period has expired;
Items that have been used, worn, or show signs of significant wear;
Damage caused by personal misuse;
Missing original packaging or accessories;
Custom-made or personalized items (if applicable).

IV. Quality Issues or Order Errors

If you receive an item with quality issues, damage from shipping, or an incorrect item, please submit a return request promptly.

Once eligibility is confirmed, we will provide a refund, exchange, or other solution based on the specific circumstances.

V. Refund Process

We will begin processing the refund once the returned item is received, inspected, and confirmed to meet return requirements.

Refunds will be issued via the original payment method. Please note that the time it takes for the funds to appear in your account may vary depending on the processing times of different banks, credit card issuers, or payment platforms.

VI. Return Shipping Costs

If the return is due to quality issues, an incorrect item, or shipping damage, return-related costs will be handled based on the specific situation.
If the return is due to personal reasons (e.g., change of mind, incorrect purchase, wrong size), the customer is generally responsible for return shipping costs.

VII. Return Address

Please send eligible return items to the following address:

4919 PECAN GROVE BLVD APT 258 SAN ANTONIO TX 78222

Please ensure the item is securely packaged before shipping and retain the tracking information to monitor the return status. VIII. Refund Amount

The refund amount is based on the actual amount paid for the merchandise.

Decisions regarding the refund of shipping fees, taxes, or other incurred costs will be made in accordance with applicable laws and the specific circumstances of the order.

If the order involved coupons, discount codes, or promotional offers, the refund amount may be calculated based on the actual amount paid.

IX. Refused or Undeliverable Orders

If an order is returned due to an incorrect address, failure to sign for the delivery, refusal of the package, or other reasons not attributable to the merchant, the customer may be responsible for any costs associated with re-delivery.

X. Policy Updates

We reserve the right to modify or update this Refund and Return Policy at any time. Any updates will take effect immediately upon posting on the website and will apply to subsequent orders.