1. Where do you ship to?

Currently, we only offer shipping within the United States. We do not support shipping to locations outside the U.S. at this time.

  1. How soon will my order ship?

Once payment is successful, we typically process and ship orders within two business days.

Processing times may be extended during holidays, promotional events, or periods of high order volume; however, we strive to ensure orders are shipped promptly.

  1. How long does domestic shipping take?

Standard shipping within the U.S. usually takes 3–7 business days.

Actual delivery times may vary based on the shipping address, weather conditions, peak shipping seasons, holidays, or other uncontrollable factors. Please refer to the carrier’s actual transit status for the most accurate timing.

  1. How can I check my order status?

Once your order has shipped, you will receive tracking information and can view the package’s transit status on the order tracking page.

Please note that tracking updates may take some time; if no records appear immediately after shipment, please check again later.

  1. Can I modify or cancel my order?

You may request to modify order details or cancel the order if it has not yet entered the processing or shipping stage.

Once an order has entered the warehouse processing, packaging, or shipping phase, modifications or cancellations may no longer be possible.

  1. Do the materials match the product description?

We strive to accurately display the materials, colors, and details of each product.

Slight color variations may occur due to differences in display screens, lighting conditions, or production batches; this is considered normal.

  1. Is the size adjustable?

Some jewelry items feature adjustable sizing; please refer to the product details page for specific information.

We recommend checking the size specifications before purchasing to ensure you select the right fit.

  1. Is the jewelry suitable as a gift?

Our fashion jewelry makes a wonderful gift for birthdays, anniversaries, holidays, dates, or as a surprise for friends and family to show you care.

  1. What should I do if the item arrives damaged?

If your item arrives damaged due to shipping, has missing parts, or does not match your order, please submit a request in accordance with our return and refund policy. We will provide a solution based on the specific situation.

  1. How should I care for the jewelry? To extend the lifespan of your jewelry, we recommend avoiding prolonged contact with water, perfume, cosmetics, sweat, and other chemical substances.

When not in use, please store the items in a dry environment and wipe them gently with a soft cloth for maintenance.

  1. Are returns or refunds supported?

Orders that meet the requirements of our return policy are eligible for return or refund requests within the specified timeframe.

Items must remain unused and retain their original packaging and accessories. Please refer to the website’s refund policy for specific details on the refund process.

  1. Are there additional taxes or fees?

Whether sales tax applies to an order is calculated automatically based on relevant U.S. laws and the shipping address; the amount will be displayed at checkout (if applicable).

  1. Is a subscription service offered?

No. All products on this website are available for one-time purchase only; there are no automatic renewals or recurring charges.

  1. What happens if there is a shipping delay?

Delivery times are estimates and may be subject to delays caused by weather, holidays, carrier operations, or other factors beyond our control.

We will do our best to assist with any issues, but we cannot guarantee specific delivery times provided by third-party carriers.

  1. Will the website information be updated?

To provide a better shopping experience, we may update this FAQ page based on changes to our products, services, or operations.